Terms of service
WebWake provides World Wide Web page hosting, website design, logo design, and website maintenance. WebWake reserves the right to suspend or cancel a customer's access to any or all services provided by WebWake when WebWake decides that the account has been inappropriately used or otherwise.
The hosting of more than one website on each personal account is not permitted. Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.
WebWake reserves the right to refuse service and /or access to its servers to anyone.
WebWake does not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any EU regulations.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of WebWake.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
.EXE files - no executable files can be stored on the servers for security reasons.
All accounts are set up on a prepay basis. Although WebWake reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be invoiced again before the end of their prepay period unless closure notification has already been given.
A deposit of 50% is required with confirmation of order, with the remaining 50% balance due when the work is delivered and accepted.
If an account remains unpaid for a period of 14 days after the renewal date, WebWake reserves the right to suspend the account.
If the account remains unpaid for a period of 28 days after the renewal date, WebWake reserves the right to terminate the account.
In situations where payment is declined by the bank, WebWake reserves the right to suspend the account until the outstanding debt is cleared.
The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
No bills or invoices will be sent by regular mail. All invoices will be emailed directly to customers using the email address given when the account is set up. It is the responsibility of the customer to inform us of any change to this email address.
Cancellation and refunds
WebWake reserves the right to cancel the service at any time. In this event customers will be entitled to a pro-rata refund based upon the remaining period of membership. If a customer contravenes WebWake’s terms of service, a refund will not be issued in the event of a cancellation.
To cancel your account you must contact WebWake. Notice of 7 days must be given for cancellation. Any payment due within that 7 day period may still be charged and is not refundable. Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
If you cancel your account while your website is being built you will forfeit the non-refundable deposit payment. If however you wish to cancel once your website mock up / initial design has been produced, you will then be liable for the full balance of the website build and any other fees accumulated during the build process.
If you have paid for your website upfront and you cancel your order, the amount paid is non-refundable.
Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment, will be subject to £50 reactivation fee.
Customer agrees that it shall defend, indemnify, save and hold WebWake harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against WebWake, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless WebWake against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with WebWake’s server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from WebWake’s server.
WebWake will not be responsible for any damages your business may suffer. WebWake makes no warranties of any kind, expressed or implied for services we provide. WebWake disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by WebWake and its employees. WebWake reserves the right to revise its policies at any time.
What information do we collect?
WebWake collects the following:
Details you provide on registration.
Information we learn about you from your use of our service.
Data gathered from your phone calls, text messages and emails sent to us.
Please tell us immediately if any of your personal details (name, address etc.) change, so that we can ensure our records are up to date.
What do we do with the information we collect?
We will use the information:
To manage your account with us for administering membership of our service.
We may use your information to notify you about changes to the functionality of our website. We may send you offers or information which we think you may be interested in.
We may contact you by post, email or telephone. If at any time you decide you no longer want to be contacted by us or to receive offers and information from WebWake, please contact us and we will remove you from our mailing list.
What about cookies?
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. You do not need to allow your browser to accept cookies in order to use our service.
As required by the Data Protection Act 2018, we follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. This means that we may require you to co-operate with our security checks before we can disclose information to you.
You have the right to access the personal data that is held about you.
We will not sell, trade or rent information about you to others.
We will not transfer your information.